Welcome To Our Help Center

Find the answers, information and resources to help you manage your account with StarTex Power.

Video Help Center

Visit our Video Help Center for quick how-to tutorials to help you manage your myAccount, set up Auto Pay and more.


Click here to view the most common questions we hear from customers like you.

More Convenience Tools

You deserve easy ways to manage your bill and lower your energy usage, including:

Earn Rewards

  • Refer a Friend: Earn valuable rewards for referring friends and family to StarTex Power for their electric supply needs.
  • StarTex Power Ambassadors: Want fun ideas for your family throughout the year? Become a StarTex Power Ambassador to get exclusive content delivered straight to your inbox. Plus, earn prizes for sharing with your social networks.

Earn Grant Dollars for Your Community

You’ve chosen a leader in more than just energy. Our parent company, Constellation, and its employees are dedicated to giving pack. We support organizations working to improve the quality of life in the communities we serve.

  • Community Champions. As our customer, you can apply for small grants (up to $500) for causes that are important to your community. Preferred consideration will be given to those requests where the project, organization, or initiative focuses on education, environment or youth.
  • E2 Energy to Educate grants support projects designed to enhance students’ understanding of science and technology, and inspire students to think differently about energy. Through these projects, students in grades 6-12 and college have opportunities to experience problem-solving today’s and tomorrow’s energy challenges.

Feel free to give us a call, send us an email, or tweet us your thoughts and ideas to improve your experience.